ITSM4Outlook is installed as an extension of Outlook and acts as a bridge to BMC Remedy. It provides users with new menus, options and panels. Once ITSM4Outlook is installed, a new tab, called ITSM, will be available in the ribbon of Outlook. From this menu you have access to different options.
In addition, new options are available in the contextual menu that appears when you right-click on an email. For instance, you can create a new incident, open the incident related to this email, or attach information to the work log.
All the different interfaces and menus of ITSM4Outlook have been specially design from a user-centric perspective in order to be as intuitive and easy-to-learn as possible.
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