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Server component interfaces first needs to be deployed within the Remedy ITSM instance.

Check out the How to Guide: ITSM4Office Server Component Integration Guide.pdf

Server Component 1.3.1.0

Released 07 June 2018

Release notes

Enhancements:

  • Added Short ID separator Configuration.
  • Updated default ID Matching patterns to match Short IDs.

Client 1.3.6732.1700

Released 07 June 2018

Release notes

Bug Fix:

  • Memory Leak & other stability improvements.

Enhancements:

  • Introduction of Short IDs. See KB180501 for upgrade instruction.
  • Improved HTML to plain text output.
  • Performance optimizations.
  • Options to control default Ticket reference number in subject.
  • Custom subject override.
  • New Toggle buttons to control Ticket reference in subject.
  • Option to Control ticket ID primary and Secondary(ctrl) click behavior. 

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