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Server component interfaces first needs to be deployed within the Remedy ITSM instance.

Check out the How to Guide: ITSM4Office Server Component Integration Guide.pdf

Released 09 October 2019

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

Fix installation error ORA-01790 happening during the Rebuild of the Union View
Fix "ERROR (62850): The $Process$ process requires a rejection justification, which the approver failed to provide."

Attachment	Size
ITSM4Office Server Component 2.0.0.5.zip	3.83 MB

Released 05 November 2019

v2 Server Component is needed to enable the new features.
This Client is backward compatible with v1 Server Component.
ITSM4Outlook can now be used by "non-support staff" for following upon requests & Approvals.

Work Info edition & attachments update.
Full "Change" support.
"Relationships" support.
"Service request" support.
"Approval" support.
"Live" Priority calculation.
New API and even more customization capabilities.
- Custom Search and Sort Fields.
- Custom views/fields/style/template.
- Support for AR "Service" workflows in Actions & Client Scripts

Attachment	Size
ITSM4Office-x64-2.1.7248.27429.msi	15.04 MB
ITSM4Office-x86-2.1.7248.27429.msi	15.02 MB