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Server component interfaces first needs to be deployed within the Remedy ITSM instance.

Check out the How to Guide: ITSM4Office Server Component Integration Guide.pdf

Server Component 2.2.0.2

Released 04 September 2020

Release notes

END OF VERSION SUPPORT NOTICE
As of May 1st 2020, support for Remedy 8.x & 9.0 is discontinued as those versions are now “end of life”.
ITSM4Office now supports Remedy/Helix from version 9.1.x.
Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.
v 2.2.0.2

Enhancements:

  • ITSM4Office is now available as a Deployment Package (Helix & On-premises)
    Customers who want to switch to a Deployment Package pipeline need to upgrade manually one last time to the 2.2.0.2 in order to avoid Data Import issues.

Bug Fix:

  • Fix 'maxAttachSize' Error on the 'ITSM4Office:Application Profile' form
v 2.2.0.0

Enhancements:

  • Change Risk Assessment View

Bug Fix:

  • Fix installation error ORA-01790 happening during the Rebuild of the Union View
  • Fix "ERROR (62850): The $Process$ process requires a rejection justification, which the approver failed to provide."
  • Fix Hierarchical groups access issue.
AttachmentSize
ITSM4Office_2.2.0.2_DeploymentPackage_0.2.zip1.23 MB
ITSM4Office Server Component 2.2.0.2.zip2.15 MB

Client 2.3.7557.26502

Released 09 September 2020

Release notes

  • v2 Server Component is needed to enable the new features.
  • This Client is backward compatible with v1 Server Component.
  • ITSM4Outlook can now be used by "non-support staff" for following upon requests & Approvals.
v 2.3

Enhancements:

  • RSSO - Support for SAML Web Authentication (HTTP-Redirect)

Bug Fix:

  • Fix 'Could not create SSL/TLS secure channel' Error
v 2.2

Enhancements:

  • API v2
  • Change Risk Assessment Questions/Answers
  • Add Scheduled Changes, Workorders and Tasks to the Outlook Calendar
  • Synchronization of those followed scheduled Items
  • Add Reminder in Outlook for non-schedulable tickets
  • Other Bug Fixes

Bug Fix:

  • RSSO 19.02 authentication issues
  • Email Drag and drop issues with Outlook x64
  • Fix initialization issues with the Service Today panel
v 2.1

Enhancements:

  • Work Info edition & attachments update.
  • Full "Change" support.
  • "Relationships" support.
  • "Service request" support.
  • "Approval" support.
  • "Live" Priority calculation.
  • New API and even more customization capabilities.
    • Custom Search and Sort Fields.
    • Custom views/fields/style/template.
    • Support for AR "Service" workflows in Actions & Client Scripts
AttachmentSize
ITSM4Office-x64-2.3.7557.26502.msi14.58 MB
ITSM4Office-x86-2.3.7557.26502.msi14.55 MB
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