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Client 2.1.7136.28991

Released 12 July 2019

Release notes

  • v2 Server Component is needed to enable the new features.
  • This Client is backward compatible with v1 Server Component.
  • ITSM4Outlook can now be used by "non-support staff" for following upon requests & Approvals.

Enhancements:

  • Work Info edition & attachments update.
  • Full "Change" support.
  • "Relationships" support.
  • "Service request" support.
  • "Approval" support.
  • "Live" Priority calculation.
  • New API and even more customization capabilities.
    • Custom Search and Sort Fields.
    • Custom views/fields/style/template.
    • Support for AR "Service" workflows in Actions & Client Scripts

Server Component 2.0.0.0

Released 12 July 2019

Release notes

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

Client 1.3.6732.1700

Released 07 June 2018

Release notes

Bug Fix:

  • Memory Leak & other stability improvements.

Enhancements:

  • Introduction of Short IDs. See KB180501 for upgrade instruction.
  • Improved HTML to plain text output.
  • Performance optimizations.
  • Options to control default Ticket reference number in subject.
  • Custom subject override.
  • New Toggle buttons to control Ticket reference in subject.
  • Option to Control ticket ID primary and Secondary(ctrl) click behavior. 

Server Component 1.3.1.0

Released 07 June 2018

Release notes

Enhancements:

  • Added Short ID separator Configuration.
  • Updated default ID Matching patterns to match Short IDs.

Server Component 1.3.0.8

Released 16 April 2018

Release notes

Bug Fix:

  • Fix v8.x Application dependent Initialization issues on v9.x servers

Client 1.3.6660.22027

Released 27 March 2018

Release notes

Initial Public Release

Server Component 1.3.0.7

Released 24 March 2018

Release notes

Initial Public Release

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