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Server Component 2.0.0.5

Released 09 October 2019

Release notes

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

Bug Fix:

  • Fix installation error ORA-01790 happening during the Rebuild of the Union View
  • Fix "ERROR (62850): The $Process$ process requires a rejection justification, which the approver failed to provide."

Enhancements:

  • Showing Questions & Responses in Request View.

Client 2.1.7221.25914

Released 20 September 2019

Release notes

  • v2 Server Component is needed to enable the new features.
  • This Client is backward compatible with v1 Server Component.
  • ITSM4Outlook can now be used by "non-support staff" for following upon requests & Approvals.

Enhancements:

  • Work Info edition & attachments update.
  • Full "Change" support.
  • "Relationships" support.
  • "Service request" support.
  • "Approval" support.
  • "Live" Priority calculation.
  • New API and even more customization capabilities.
    • Custom Search and Sort Fields.
    • Custom views/fields/style/template.
    • Support for AR "Service" workflows in Actions & Client Scripts

Server Component 2.0.0.4

Released 20 September 2019

Release notes

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

Enhancements:

  • Showing Questions & Responses in Request View.

Server Component 2.0.0.3

Released 26 August 2019

Release notes

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

Bug Fix:

  • Fix installation error ORA-01790 happening during the Rebuild of the Union View

Client 2.1.7167.31338

Released 12 July 2019

Release notes

  • v2 Server Component is needed to enable the new features.
  • This Client is backward compatible with v1 Server Component.
  • ITSM4Outlook can now be used by "non-support staff" for following upon requests & Approvals.

Enhancements:

  • Work Info edition & attachments update.
  • Full "Change" support.
  • "Relationships" support.
  • "Service request" support.
  • "Approval" support.
  • "Live" Priority calculation.
  • New API and even more customization capabilities.
    • Custom Search and Sort Fields.
    • Custom views/fields/style/template.
    • Support for AR "Service" workflows in Actions & Client Scripts

Server Component 2.0.0.2

Released 12 July 2019

Release notes

Important: Upgrade All Clients to v2 first as this Server Component is not backward compatible with v1 Clients.

Client 1.3.6732.1700

Released 07 June 2018

Release notes

Bug Fix:

  • Memory Leak & other stability improvements.

Enhancements:

  • Introduction of Short IDs. See KB180501 for upgrade instruction.
  • Improved HTML to plain text output.
  • Performance optimizations.
  • Options to control default Ticket reference number in subject.
  • Custom subject override.
  • New Toggle buttons to control Ticket reference in subject.
  • Option to Control ticket ID primary and Secondary(ctrl) click behavior. 

Server Component 1.3.1.0

Released 07 June 2018

Release notes

Enhancements:

  • Added Short ID separator Configuration.
  • Updated default ID Matching patterns to match Short IDs.

Server Component 1.3.0.8

Released 16 April 2018

Release notes

Bug Fix:

  • Fix v8.x Application dependent Initialization issues on v9.x servers

Client 1.3.6660.22027

Released 27 March 2018

Release notes

Initial Public Release

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