Short IDs Server setup

11 Jun, 2018

With the introduction of short IDs in Build 6732, an update of the IDs Matching Rules should be perform in order to fully take advantage of the feature.

Matching Rules uses regular expressions matching and transformation to get from one format to the other, and back.

<CLEAR> Group - contains the additional Matching characters that should be cleared during the "long ID" transformation
<LPADXX> Group - contains the numerical which should be transformed using a left padding operation to get to the "long ID"

From the ITSM4Office Administration Console > Matching Rules

Request	REQ0[0-9]{11}\|REQ(?<CLEAR>[-#\s]{0,1})(?<LPAD12>[0-9]{1,12})
Incident	INC0[0-9]{11}\|INC(?<CLEAR>[-#\s]{0,1})(?<LPAD12>[0-9]{1,12})
WorkOrder	WO00[0-9]{11}\|WO(?<CLEAR>[-#\s]{0,1})(?<LPAD13>[0-9]{1,13})
Change	CRQ0[0-9]{11}\|CRQ(?<CLEAR>[-#\s]{0,1})(?<LPAD12>[0-9]{1,12})
Problem	PBI0[0-9]{11}\|PBI(?<CLEAR>[-#\s]{0,1})(?<LPAD12>[0-9]{1,12})
KnownError	PKE0[0-9]{11}\|PKE(?<CLEAR>[-#\s]{0,1})(?<LPAD12>[0-9]{1,12})
Task	TAS0[0-9]{11}\|TAS(?<CLEAR>[-#\s]{0,1})(?<LPAD12>[0-9]{1,12})

The Default Short ID separator is an "-". Server component 1.3.1.0 introduces a new "Short ID Separator" field to customized it.

The following separator are supported as of Build 6732:

Compact (Blank), i.e. INC231101
Hyphen ("-"), i.e. INC-231101
Hash ("#"), i.e. INC#231101

For the change to be taken into account on the client side, remember to trigger a "Flush client cache".